Refund policy

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery via our Contact page with photos of the item and packaging, along with your order number. We will arrange a free replacement or a full refund — no return shipping required.

General Returns

Because our products (including Tymon Netra Cool) are health and eye care items, we do not accept returns or exchanges for change of mind, incorrect selection, or general dissatisfaction. We are only able to offer a replacement or refund where the product has arrived damaged, defective, or incorrect, as described above.

Refunds

Once we've reviewed your request and confirmed the issue, approved refunds are issued to your original payment method (or as store credit/bank transfer for COD orders) within 5-7 business days.

Contact

For any refund questions, please reach us through our Contact page or at netrabindu01@gmail.com.